Terms and Conditions

Payment Methods

Online: Discover, Master Card, Visa, or American Express By Phone/Fax: Check or Money Order

Payment in full must be received before the order is processed; Credit Cards or Cashiers Checks assure no shipping delays. Company or personal checks must be cleared before the order is shipped (7 to 10 days, or until notified that check has cleared).

Minimum Order

A handling charge of $25.00 will be added to any order under $50.00

Order Confirmation

When an order is placed, we will confirm the approximate ship date and carrier either by E-mail or Phone.

Shipping Charges

Before placement of order, please call for the shipping charges. Crating charges and handling fees are in addition to the shipping charges.

Shipping Methods

Freight quotes are an estimate only. Actual charges may vary. Freight will be shipped prepaid or freight collect. If prepaid, freight charges will be added to the credit card prior to the order shipping, or, paid in advance if paying by check or money order.

All shipments are FOB Shreveport, Louisiana.

Additional Freight Charges

If a freight dock is not available, lift gate charges will apply. It is the customer's responsibility to unload the shipment. Inside delivery consists of the driver taking the freight inside the building only. Lift gate and inside delivery must be requested.

Refused Shipments for Non-Damaged Merchandise

If a shipment is refused that is not the result of damages, the customer will be responsible to pay for the freight charges to deliver to them and the freight charges to return to Industrial Supply & Service, Inc. A credit will be issued for the merchandise only.

Return Policy

A Return Authorization Number is needed for any returns.


Inspect all cartons and confirm all counts when the shipment is received. Visible damages and shortages must be noted on the delivery receipt. Concealed damages must be reported to the carrier within 72 hours. Save all cartons and packing materials for inspection.

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Developed by Lunabyte, Inc.